This page contains Bio Basic's general and product related FAQs. For FAQs related to our services, please follow the respective links below:
Tips for faster service:
i) For order status, please provide us your Sales Order Number (S.O.No.).
ii) For product inquiries, please provide us the the Catalog Number of the product of interest.
iii) If you want to compare products, please provide us the Catalog Number of any company's product.
Please contact the appropriate department and provide us your order information such as the Sales Order Number (S.O.No.). If you are unsure whom to contact, please email us at email@example.com and we will transfer your inquiry to the appropriate department.
We typically use Fedex for Canadian and International shipments and UPS for shipments in the United States, unless directed otherwise.
Shipments can either be made by ground or by air depending on the composition of the package. Services and cold items (which require refrigeration) are usually shipped by air via priority overnight, whereas products which are stable at room temperature are shipped via ground shipments.
Yes, in most cases we can use your carrier and/or shipping account if you provide us with your account information.
After placing your order at Bio Basic, you will receive an order confirmation email from our customer service department to verify the information you provided. We usually provide order confirmation emails within 24-48 hours. Note that for orders placed on weekends or during our office holidays, confirmation emails may take a day or two longer to be sent out to you.
We accept payments made by Credit Card, Cheque, Purchase Order (PO) and bank Wire Transfer.
We accept the following credit cards: Visa, MasterCard and American Express.
No, Bio Basic is a B2B company and will only sell to organizations and not individuals. Our products and services are for research purposes and thus cannot and will not be sold for personal use.
Please contact our technical department at firstname.lastname@example.org and be sure to provide them with the product catalogue number for quicker responses.
Please inspect your shipment upon receipt. If it shows any external damage,
accept it ONLY AFTER the driver has noted the damage on both his and your copies of the delivery receipt,
AND you have requested an inspection by the carrier, or you may relinquish your right to make a claim.
If you find damage (internal) upon opening a shipment, please report the damage to both Bio Basic and the carrier within 24hrs of delivery, or you may relinquish your right to make a claim.
If you find that items are missing from your shipment, please report this to both Bio Basic and the carrier within 24hrs of delivery or you may relinquish your right to make a claim. Either we may have forgotten to include the additional items in your shipment, or the carrier has misplaced/ forgotten some items for your shipment. It is also possible that the item you requested to be shipped is still on "backorder" and would be shipped separately at a later date.
All returns and exchanges must be authorized by Bio Basic. Product returns may be subject to a 25% restocking charge. Please call in or email us for an authorization number. To be approved for a return or exchange, all packages of individual products should be unopened and therefore must be in an unused condition. We reserve the right to inspect them before issuing credit. Product(s) must be returned within 60 days upon your receipt. Return shipments of hazardous material must be packed and labelled to meet DOT regulations. All shipping documents must meet DOT regulations. Products created by using our services are not eligible for returns or exchanges.
Please click here to view Bio Basic's terms and conditions.
ACS Grade: Materials conforming with the specifications and procedures outlined in the American Chemical Society Specifications, 9th Edition, 2000.
USP Grade: Materials conforming with the specifications and procedures outlined in the United States Pharmacopeia, 26th Edition, 2003.
Analytical Grade: Designates reagents suitable for use in analytical procedures.
Ultra Pure Grade: Material with a purity level exceeding the various monograph grades.
Biotechnology Grade: Materials equivalent to Ultra Pure, but particularly suitable for use in Molecular Biology applications. Tested for specific contaminants such as nucleases, etc. where appropriate.
Certified/Certifiable Grade: Materials, typically dyes and stains, that meet the requirements of the Biological Stain Commission. Certified reagents have been tested and validated by the Biological Stain Commission.
Electrophoresis Grade: Material especially suitable for use in Electrophoresis applications.
High Purity Grade: Materials of superior quality where there are no published standards.
Reagent Grade: High Purity materials which meet the specifications noted in Bio Basic's catalogue.
Technical Grade: Materials of selected commercial or industrial quality.