Terms and Conditions

Below are our terms and conditions for our protein production services. Please click here for our general terms and conditions. Terms and conditions are subject to change.

1. Orders and deliverables

Bio Basic will deliver the agreed upon quantity of purified target protein, in the chosen expression system, to the customer. Final product will be stored in regular buffer (Tris-HCl, PBS etc). Along with the final purified protein, Bio Basic will provide related quality documentation as outlined in the protein order form. All documentation will be sent in hard copy with the final product and electronically via email.

No protein expression and purification project is initiated without a purchase order or credit card number. Bio Basic accepts credit card (Visa or MasterCard), cheque or wire as payment methods. Payment term is net 30 days. A 50%, non-refundable, start up fee may be required upon project initiation.

2. Turnaround

Bio Basic will make its best effort to ship the purified protein as soon as it is ready but the outlined turnaround time is an estimate and the actual time may vary depending on the project. Bio Basic will provide the customer with an estimate of the completion date before initiating the project.

3. E. coli guaranteed packages

The E. coli guaranteed packages have the following features:

i) The customer provides the plasmid or the expression strain; or the gene is synthesized by Bio Basic for an additional charge.

ii) The size of the target protein is usually <100KDa.

iii) In some rare cases, in order to facilitate expression, Bio Basic may try different tags and the final protein product may contain such tag.

iv) The final purified protein is tag-containing.

v) Bio Basic does not guarantee the endotoxin level of the purified protein.

vi) Bio Basic guarantees the protein to be soluble, but does not guarantee the bioactivity or functionality. If the target protein expresses as an inclusion body, refolding will be done to make it soluble.

vii) If Bio Basic fails to deliver the guaranteed amount due to the nature of the protein or other unpredictable circumstances, only the set up fee will apply.

4. Protein purification packages

The protein purification packages have the following features:

i) The customer provides the plasmid or the expression strain; or the gene is synthesized by Bio Basic for an additional charge.

ii) The size of the target protein is usually <100KDa.

iii) In some rare cases, in order to facilitate expression, Bio Basic. may try different tags and the final protein product may contain such tag.

iv) The final purified protein is tag-containing.

v) Bio Basic does not guarantee the endotoxin level of the purified protein.

vi) Bio Basic guarantees the protein to be soluble, but does not guarantee the bioactivity or functionality. If the target protein expresses as an inclusion body, refolding will be done to make it soluble.

vii) If Bio Basic fails to deliver the guaranteed amount due to the nature of the protein or other unpredictable circumstances, only the set up fee will apply.

5. Functionality of purified protein

Bio Basic cannot guarantee the activity or functionality of the purified protein but Bio Basic will use the most suitable method to preserve a protein’s functionality.

6. Protein analysis

Standard QC methods include SDS-PAGE and Western Blot (if desired). Western-blot can only analyze seven samples each time in addition to controls and markers. Bio Basic will provide one free Western-blot analysis. If customer requires more than one, extra charges will apply. Bio Basic will provide the primary anti-His-tag antibody. If an antibody other than the anti-His-tag antibody is required, the customer needs to provide Bio Basic with the specific antibody. There are many factors affecting Western-blot analysis, Bio Basic cannot guarantee that there is not a false positive/negative result. If the result is abnormal, Bio Basic can provide another Western-blot analysis free of charge.

7. Proteins that fail to be expressed and purified

Bio Basic makes its best effort to express and purify the target protein. Should Bio Basic be unsuccessful in purifying the target protein (due to sequence instability, toxicity, hydrophobicity, etc.), the minimum 50%, non-refundable, start-up fee will apply.

8. Cancellations

For any protein, the customer may cancel the order after reaching an agreement with Bio Basic:

i) If Bio Basic has received the order but has not initiated the project; the customer is entitled to cancel of the order without any penalty.

ii) If Bio Basic has prompted protein expression and purification; the customer may cancel the order, however, the customer is obligated to pay a penalty cost depending on the stage or status of the project.

iii) If Bio Basic has obtained the target protein and completed the project; the customer may cancel the order, however, the full amount will be paid to Bio Basic.

9.Patents

Bio Basic serves as a service provider and offers synthesis service of sequences provided by the customer. It is the sole responsibility of customer to verify whether his respective work is the result of any infringements of any patents. Bio Basic. expressly disclaims any liability in this regard.

10. Inspection policy

Upon receipt of shipped goods, customer shall inspect the shipment promptly for damages, shortages and correct identity of the product. Any product that is not identical to the requested protein will be replaced or authorized for return and credit, at our option. Any claims must be submitted within 3 months of shipment.

11. Warranty

Bio Basic guarantees 100% accuracy and match of the protein requested. Any claims must be submitted within 3 months of shipment. Bio Basic reserves the right to refuse handling disputes after a period of 3 months.

12. Usage

Bio Basic products are used exclusively for scientific research purposes only. Materials will not be used for human or animal consumption.

13. Confidentiality

Bio Basic and the customer agree that all confidential information including but not limited to project scope, contract terms, pricing information, product development technologies and processes, and business-related information shall not be disclosed to any third party and both parties receiving confidential shall only make internal use of the confidential information.

By placing orders through Bio Basic, you have read and accepted upon all the terms and conditions listed by Bio Basic.

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20 Konrad Crescent, Markham ON, Canada, L3R 8T4 | 4160 Bailey Avenue, Amherst, NY, USA, 14226 | Copyright © 2017 Bio Basic Inc. All rights reserved